Retention of Title


All goods supplied remain the property of Countplace LTD until payment has been received in full. We reserve the right to recover goods at the customer’s expense, which have not been paid for with our terms of settlement.




All prices are strictly net and are subject to alteration without prior notice. Goods will be invoiced at the prices ruling at the time of despatch.




In view of the very large range of keys that we supply, with very few exceptions, they are cut individually to customer’s requirements. We are therefore unable to accept the return for credit of keys, which have been incorrectly ordered, or are surplus to customer’s requirements. This applies also when incorrect information is given at the time of ordering.


Duplicate orders must be paid for where conformation orders have been sent but not clearly marked as such.


Locks not required by a customer may not be returned without prior consent, and may be subject to as handling charge.


Claims for returns or incorrect supply will only be accepted via email or fax within 14 days of the invoice date.


Settlement Terms- Commercial Customers


All accounts are due for settlement no later than 30 days after the date of the invoice. Accounts remaining unpaid after this period will automatically be put on stop and no further orders will be processed until all outstanding invoices have been paid and the cheque/ bacs payments have been cleared in our bank.



Settlement Terms- Customers Purchasing Under Contract


Customers purchasing under contract should note that all invoices are strictly net 30 days, and we ask that the terms are carefully observed. We reserve the right to withhold supplies when an account is overdue for settlement.


Third Party Orders


We will not accept orders from a third party to be charged to a client. In order to assist us we ask that all clients quote their account number when placing orders.


Credit Facilities


Our terms are strictly cash with order unless credit facilities have been arranged, except for those customers who are entitled to purchase under certain pre-arranged contracts.


Our emergency service will accept payment by most credit/debit cards. A Minimum order value will apply.


Confirmation of Orders


When an order has been sent to us via email or fax we request that confirmation orders are not sent through the post. We handle hundreds of orders per day and it is almost impossible to relate previously faxed or emailed orders to those received in the post. Please note also that if the customer requires completion of their own paper work but is we are not able to accept faxed orders as costing does not allow for extra paper processing.




Claims for shortages or incorrect supply will only be accepted in writing or by fax writing 14 days from the invoice date.


Special Orders


When we arrange to obtain keys or locks from the original manufacturer on behalf of a client, we can accept no responsibility for delays in delivery to us from works and will have to charge for the items so ordered. Delivery times from some manufacturers are very extended and to amend an order once placed delay goods on order for other customers. Cancellation of such orders can only be accepted if received in writing within 7 days from the original order date. Locks or keys ordered for a customer from works as a special order cannot be returned to us for a credit and all special orders must be confirmed to us in writing before we can process them.


Even if your requirements are not illustrated and you cannot find what you are looking for me may still have them or a source of supply.





Please allow 7 working days for 1st Royal Mail postage before contacting us if you have not received your goods.



Next Day Delivery


If you would like next day delivery please ensure you have ordered the goods before 12pm for us to arrange a collection from our delivery driver, this will guarantee next day delivery. If you request next day delivery after this time we will try our best to full fill your order but these may be sent out the next day after this time.





All of our keys are cut to code; we do not keep a stock of keys.




To ensure orders go out the same day please order before 1pm, after this time we will try our best to ensure your order will go out the same day but it may go out the next day.







We are a small committed team here at Nukey. Vanessa has worked here for over 25 years and is now a director of Nukey. Nick is our main locksmith who has worked here 20+ years and is very knowledgeable. We are all at the end of the telephone at any time you need to place an order or have a query, please do not hesitate to call us on 01903 716802 and we will be happy to help you.

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Nukey (Countplace) Ltd,
25C Western Road,
West Sussex,
BN17 5NP

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