How do I find my key number?

You will find your key number on the face of the lock where the key goes in. Sometimes for example there will be an 18 on the top of the keyhole and a 345 on the bottom of the key hole. For example this key number would be 18345

What is a prefix?

A prefix is either 2 numbers or letters on the face of the lock.

How do I know what lock to order?

You can find photos and dimentions in our lock section of the website, but if you are still unsure you can email us a photo of both sides of the lock we can identify this for you and give you our lock reference for this.

Is there a minimum order?

We do not have aminimum order however we do have a minimum card charge of £5.00

How do I know the make of my key?

The make of the key would usually be on the original key or on the lock somewhere. If this cannot be found please give us a call or email and we would be happy to help you identify this.

How quick is delivery?

We send all of our keys out the same day we receive the order within reason.

Key orders will be sent 2nd class post; lock orders depending on quantity may be sent next day delivery.

Please allow up to 7 days for 2nd class post to arrive.

If you next day delivery order does not arrive next day please call or email and let us know.

Is there a master key to open all of our lockers?

We supply a vast range of master keys. You would find which master key you require by looking at your lockers for example they may all start with the same number e.g. cc so it would be a cc master key you would need.

Please note if your locks are not mastered a master key will not work.

My keys do not work what do I do?

If your key does not work please contact us on 01903 716802 or email: and we will be happy to help.



We are a small committed team here at Nukey. Vanessa has worked here for over 25 years and is now a director of Nukey. Nick is our main locksmith who has worked here 20+ years and is very knowledgeable. We are all at the end of the telephone at any time you need to place an order or have a query, please do not hesitate to call us on 01903 716802 and we will be happy to help you.

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Nukey (Countplace) Ltd,
25C Western Road,
West Sussex,
BN17 5NP

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